SHIPPING POLICY
Thank you for shopping with solvirare!
We aim to deliver your order quickly and reliably. Please read the following information regarding shipping times, order processing, tracking, and delivery.
Order Processing
All orders are typically processed within 1–3 business days after payment confirmation.
During high‑volume sales periods (holidays, promotions, or peak seasons), processing times may be slightly longer.
You will receive an email confirmation once your order has been shipped.
Shipping Methods & Delivery Times
solvirare offers multiple shipping options to meet your needs.
Standard Shipping (USA)
Estimated delivery: 3–7 business days
Shipping carrier may vary depending on your location.
Expedited Shipping
Estimated delivery: 2–4 business days
Available at checkout for an additional fee.
International Shipping
Estimated delivery: 7–21 business days
Delivery times vary depending on the destination country and customs clearance time.
📍 Please note: Delivery times are estimates and begin from the date of shipment, not the date the order is placed.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Destination address
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Package weight and dimensions
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Selected shipping method
Occasionally, shipping charges may vary due to carrier adjustments. Any changes will be communicated to you in advance.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment’s progress through the carrier’s website.
If you do not receive tracking information within 3 business days of placing your order, please contact us:
📧 service@solvirare.com
📞 +852 2216 3933
Our support team will be happy to assist you.
Shipping Restrictions
Some items may be subject to shipping restrictions due to:
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Size or weight limitations
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Country‑specific import regulations
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Carrier restrictions
If your order cannot be shipped to your address, we will contact you with alternative options, including possible cancellation and refund.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees upon arrival in your country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
We recommend checking your country’s import regulations before placing an order.
Delivery Issues
Delayed Delivery
If your order has not arrived within the estimated timeframe:
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Check your tracking status
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Confirm your shipping address
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Contact us if further assistance is needed
Lost or Damaged Packages
If your shipment is lost or arrives damaged:
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Take photos of the packaging and the product
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Contact us within 7 days of delivery
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Provide your order number and photos
We will coordinate with the shipping carrier to resolve the issue as quickly as possible.
Contact Information
For questions regarding shipping, delivery, or tracking:
📧 Email: service@solvirare.com
📞 Phone: +852 2216 3933
📍 Address:
Unit 325, 3/F, Building 2W
No. 2 Science Park West Avenue
Hong Kong Science Park
Sha Tin, New Territories
Hong Kong