PRIVACY POLICY

At solvirare (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit solvirare.com (the “Site”), purchase our products, or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your experience.

📌 Personal Information

Information you voluntarily provide when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to newsletters

Examples include:
Name, email address, phone number, shipping address, billing address, and order details.

📌 Technical & Usage Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the Site

This information helps us improve the performance and usability of the Site.

2. How We Use Your Information

We may use your information for the following purposes:

  • Process and fulfill orders (shipping, delivery, refunds)

  • Communicate with you regarding orders or customer support

  • Improve our products, services, and website performance

  • Send marketing emails (only if you opted in)

  • Prevent fraud and maintain platform security

  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These technologies may:

  • Remember your preferences

  • Track browsing behavior for analytics

  • Display personalized content

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some Site functionality.

4. Data Sharing and Disclosure

We may share your information in the following situations.

🔹 Service Providers

We may share data with trusted third‑party providers that help us operate the business, including:

  • Payment processing services

  • Shipping and logistics providers

  • Email delivery services

  • Analytics platforms

🔹 Legal and Safety Requirements

We may disclose information if required to:

  • Comply with applicable laws or regulations

  • Protect the rights, property, or safety of solvirare, our customers, or others

Unless legally required, we do not share personal data for unrelated third‑party marketing.

5. Your Privacy Choices

You have certain rights regarding your personal information:

  • Access or update your account information

  • Opt out of marketing emails

  • Request deletion of your data (subject to legal retention requirements)

To exercise these rights or unsubscribe from marketing communications, contact us at:

📧 service@solvirare.com
📞 +852 2216 3933

6. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13.

If you believe such information has been collected, please contact us and we will promptly remove the data.

7. Security Measures

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, please note that no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

8. International Users

If you access our Site from outside your local jurisdiction, your information may be transferred to, stored, and processed in other countries where our systems or service providers operate.

By using the Site, you consent to such transfers in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically as our services evolve. When updates occur, the “Last Updated” date will be revised on this page.

We encourage users to review this page regularly to stay informed about how we protect personal information.

10. Contact Us

If you have any questions regarding this Privacy Policy or your personal data rights, please contact us:

📞 Phone: +852 2216 3933
📧 Email: service@solvirare.com

📍 Address:
Unit 325, 3/F, Building 2W
No. 2 Science Park West Avenue
Hong Kong Science Park
Sha Tin, New Territories
Hong Kong