FAQ

Q: Are solvirare desktop gadgets safe to use?

A: Yes! All solvirare products are made with high‑quality, durable materials and undergo strict quality inspections. Our desk gadgets and decorative pieces are designed to be safe, reliable, and suitable for everyday workspace use.

Q: How long does it take to receive my order?

A: Orders are typically processed within 1–3 business days.

Estimated shipping times:

  • United States: 3–7 business days

  • International orders: 7–21 business days

Delivery times may vary depending on customs clearance and your location.

Q: Can I track my order?

A: Absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on the carrier’s website to monitor your shipment in real time.

Q: What if my item arrives damaged or defective?

A: If your product arrives damaged or defective, please contact us within 7 days of receiving your order.

Send an email to service@solvirare.com and include:

  • Your order number

  • Photos or videos of the issue

Our support team will arrange a replacement or refund as quickly as possible.

Q: Do you offer international shipping?

A: Yes, solvirare ships worldwide.

Please note that customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Q: Can I cancel or change my order?

A: Orders can be canceled within 3 working days before shipment. Once an order has been processed or shipped, cancellation or modification may no longer be possible.

If you need assistance, please contact us as soon as possible.

Contact Us

If you have any additional questions, feel free to reach out:

📞 Phone: +852 2216 3933
📧 Email: service@solvirare.com

📍 Address:
Unit 325, 3/F, Building 2W
No. 2 Science Park West Avenue
Hong Kong Science Park
Sha Tin, New Territories
Hong Kong